General Questions

What is Etheralite?

Etheralite is an online store offering a unique blend of authentic merchandise from flagship stores in China and exclusive fan-made creations. We specialize in high-quality, curated items that celebrate fandom in all its forms.

How did Etheralite start?

Etheralite was founded with the goal of making official merchandise more accessible while also providing fans with imaginative, fan-driven products. We’re passionate about combining authenticity with creativity to offer the best of both worlds.

What kind of products do you offer?

We offer a limited selection of officially licensed products from flagship stores in China, alongside our own fan-made designs, inspired by beloved series and fandoms.

How does Etheralite price our products?

At Etheralite, we strive to offer fair and competitive pricing while maintaining the highest standards of quality. Our pricing reflects the authenticity of our flagship items sourced from trusted stores in China, as well as the craftsmanship and creativity behind our exclusive fan-made designs. We carefully consider production costs, materials, and the value we bring to our customers when setting prices. Additionally, our pricing accounts for the risks associated with shipping items from our manufacturer, which can result in higher costs compared to official stores. We pay a percentage of the product cost to our manufacturer, with the remainder allocated to maintaining the store and paying our employees. We work closely with our suppliers to ensure easy access to goods for our customers while keeping prices accessible and ensuring our products remain unique and true to the fandom experience. If you have any specific questions about pricing, feel free to contact our support team for more information.

Shipping and Delivery

Where do you ship to?

We currently ship to select markets, allowing fans in these regions to enjoy our curated merchandise and exclusive creations. We plan to expand to more regions in the future but we currently only ship to the United States.

How long does shipping take?

Shipping times vary depending on your location. Orders are typically processed within 7 business days and once processed, they generally take 7-14 business days to arrive.

Please allow additional time for pre-sale items and check the description before purchase.

How much is shipping?

Shipping costs are calculated based on your location and the weight of your order. You’ll see the exact shipping fee at checkout before completing your purchase.

Products and Sourcing

How do you select your flagship items?

We carefully select our flagship items based on popularity and customer feedback. By closely monitoring which products resonate most with our customers and gathering insights from their reviews and suggestions, we can identify the items that best meet their preferences and needs. This process ensures that our flagship collection always represents our most-loved and requested products, bringing you the best of what we have to offer.

What is the difference between official and fan-made products?

Our official products are licensed and sourced from flagship stores in China, while our fan-made creations are original designs crafted by our team and inspired by popular series and fandoms.

Will Etheralite collaborate with other designers?

While we currently create all our fan-made designs in-house, we plan to partner with talented designers in the future to expand our offerings.

Contact and Support

How can I contact Etheralite?

You can reach us through our Contact Us page, through support@etheralite.com or through our Chat.

How long does Etherealite take to respond?

At Etheralite, we aim to respond to customer inquiries within 24 to 48 hours on business days.

Response times may vary based on the complexity of your request and our current workload.

While our team is small, we're committed to providing prompt and attentive service.

Do you offer customer support?

Yes, our dedicated support team is here to help with any questions or concerns. Whether you need assistance with an order, shipping, or general inquiries, we’re always ready to assist.

Is Etheralite reliable and trustworthy?

Absolutely! At Etheralite, we pride ourselves on delivering authentic, high-quality products and providing excellent customer service. We source our flagship items directly from trusted, authorized stores in China, ensuring every product is genuine. Our fan-made creations are crafted with care and passion. We prioritize transparency in our processes, and customer satisfaction is our top priority. You can shop with confidence, knowing that your purchase is secure and supported by a dedicated team.

If you have any questions or concerns, please don’t hesitate to contact our support team. We're here to assist and ensure you have a seamless shopping experience.